Privacy Policy

Effective Date: March 22, 2026

PeptideArk, a brand of Silver Gate Ventures LLC, respects your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

Information We Collect

We may collect the following types of information:

• Contact details (such as name, email address, billing/shipping address, phone number)
• Payment details (processed securely through third-party providers; we do not store full payment card numbers)
• Order and transaction history
• Account information (email, hashed password) if you create an account
• Website usage data (cookies, browsing activity, IP address, device type, browser type, referring URLs)
• Communications you send to us (emails, support inquiries, form submissions)

How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders, including shipping and payment processing
• To communicate order updates, confirmations, shipping notifications, and respond to inquiries
• To provide customer service and respond to support requests
• To improve website functionality, performance, and user experience
• To send newsletters and product updates (only if you opt-in; you may unsubscribe at any time)
• To detect and prevent fraud, unauthorized transactions, and other illegal activities
• To comply with legal obligations, enforce our Terms & Conditions, and protect our rights

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it for the purposes specified by PeptideArk. Categories of service providers include:

• Payment processing: Stripe (payment transactions and fraud prevention)
• Shipping & fulfillment: Easyship, UPS, FedEx, USPS (order delivery and tracking)
• Email communications: Resend (transactional emails, order confirmations, shipping updates)
• Website hosting & infrastructure: Vercel, Neon (website delivery and database hosting)
• Analytics: Google Analytics or similar services (anonymous website usage data)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information if required by law, court order, or governmental request.

Data Protection & Security

• All transactions are processed via secure SSL/TLS encryption.
• Personal data is stored securely on encrypted servers and accessed only by authorized personnel when necessary.
• Passwords are stored using industry-standard one-way hashing algorithms and are never stored in plain text.
• We regularly review our data collection, storage, and processing practices to guard against unauthorized access, alteration, disclosure, or destruction of your personal data.
• While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Cookies & Tracking

• Our website uses cookies and similar tracking technologies to analyze traffic, enhance user experience, and support essential order functionality.
• Essential cookies are required for the website to function properly (e.g., shopping cart, authentication sessions).
• Analytics cookies help us understand how visitors use our website so we can improve it.
• You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality and your ability to place orders.

Legal Basis for Processing

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your order, process payments, and provide shipping (e.g., name, address, payment details).
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, website security, improving our services, and enforcing our Terms & Conditions, provided these interests do not override your rights.
• Consent: Where you have provided explicit consent, such as subscribing to our newsletter or opting in to marketing communications. You may withdraw consent at any time.
• Legal Obligation: Processing is necessary to comply with applicable laws, such as tax regulations, record-keeping requirements, or responding to lawful government requests.

Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals. Because there is no universally accepted standard for how to respond to DNT signals, our website does not currently respond to such signals. However, you can manage your privacy preferences through your browser's cookie settings as described above.

International Customers

If you are located outside the United States, please note that your data will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our site and providing your information, you explicitly consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy.

Data Retention

• We retain order and account-related data for as long as necessary to comply with legal, tax, and regulatory requirements, generally up to 7 years.
• After the retention period, data may be securely deleted or anonymized.
• You may request deletion of your account data at any time; however, we may retain certain information as required by law or for legitimate business purposes (such as fraud prevention and tax compliance).

Data Breach Notification

• In the event of a data breach that compromises your personal information, PeptideArk will notify affected customers as required by applicable law.
• We will take reasonable steps to investigate the breach, mitigate any harm, and implement measures to prevent future incidents.
• Notification will be provided via email to the address associated with your account and/or through a prominent notice on our website, as appropriate.

Your Rights

• Access & Correction: You may request access to, correction of, or deletion of your personal data at any time by contacting us at peptideark@pm.me.
• Opt-Out: You may unsubscribe from marketing newsletters at any time via the unsubscribe link in any email.
• Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.
• Right to Object: You may object to certain processing activities where permitted by law.
• GDPR (EU/EEA Residents): If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.
• CCPA (California Residents): If you are a California resident, you have the right to know what personal data we collect, request deletion, and opt out of the sale of your personal data. We do not sell personal data.

Age Restriction

Our website is intended for professional research customers who are at least 18 years of age. We do not knowingly collect personal data from minors under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

Changes to This Policy

• PeptideArk reserves the right to update or modify this Privacy Policy at any time.
• Changes will be posted on this page with an updated effective date.
• Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
• We encourage you to review this page periodically for any updates.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Illinois. This policy is part of and subject to our Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: peptideark@pm.me